Customer Service

Delivery to Ukraine and Belarus have been temporarily suspended until further notice.

We are currently unable to process payments in Russian Rubles

Please note, UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early are NOT complimentary and are contingent on package weight and final destination.

For orders in the United States we offer UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early shipping. Outbound shipping fees on contiguous US orders from the original order are not refundable.

All contiguous US orders qualify for complimentary UPS Ground shipping. This excludes the states of Hawaii, Alaska and all US Territories.

The following non-contiguous US states will incur a surcharge for shipping to the selected location:

Alaska - $30.00

Hawaii - $20.00

For orders placed with expedited shipping (UPS 3 Day Select, 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air or UPS Next Day Air Early), please have your order submitted before 11:00AM EST to qualify for same day processing. If an order is placed Friday, Saturday, Sunday or a Monday that is a legal holiday, the order will not be processed and shipped out until the following business day.

We're now offering same-day delivery to Manhattan, parts of Brooklyn and Long Island City. Orders must be placed before 11am EST to qualify for same-day delivery, otherwise the order will be delivered next-day. All orders will be delivered between 4pm and 9pm, and you must be home to receive your order. For assistance with any same-day delivery order please contact hello@dl1961.com

We offer international shipping to all countries except the following through our shipping partner, OpenBorder: Afghanistan, Angola, Brunei, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Republic of the Congo, Democratic Republic of the Congo, Cote d'Ivoire, Cuba, Equatorial Guinea, Eritrea, Gabon, The Gambia, Ghana, Iran, Iraq, North Korea, Liberia, Libya, Macedonia, Mali, Marshall Islands, Myanmar (Burma), Niger, Russia, Rwanda, Saint Vincent and the Grenadines, Sierra Leone, Slovakia, Somalia, South Sudan, Syria, Tajikistan, Togo, Turkmenistan, Uganda, and Yemen

Shipping rates are based on destination.

Your order will be shipping on a DDP (Delivery Duty Paid) basis. You will be liable for any local sales taxes or import duties that may be assessed and added to your purchase price. We are required by law to disclose the full value of the package contents and cannot alter this value.

In case of shipment refusal once order is processed and shipped, you will not be eligible for any refund.

International + Non-Contiguous United States Returns

All international returns are at the expense of the customer. Please be sure your package is insured, traceable and prepaid. International orders are unable to be exchanged at this time.

Place the item(s) you are returning and the packing slip in the shipping mailer. If available, please re-use original packaging. Ship package to the following address and retain your tracking number for reference:

DL1961 Premium Denim
ATTN: International Returns Dept.
299 Thomas E. Dunn Memorial Hwy, Rutherford, NJ 07070

International includes the U.S. territories of Puerto Rico, Guam, US Virgin Islands, American Samoa and the Northern Mariana Islands.

Alaska and Hawaii are also included in the international return policy.

Coupon and promotional codes are now accepted for International orders. Gift cards cannot be used on International orders at this time.

We're now offering same-day delivery to Manhattan, parts of Brooklyn and Long Island City. Orders must be placed before 11am EST to qualify for same-day delivery, otherwise the order will be delivered next-day. All orders will be delivered between 4pm and 9pm, and you must be home to receive your order. For assistance with any same-day delivery order please contact hello@dl1961.com

Frequently Asked Questions

What is your Same-Day Delivery service?

• Our Same-Day Delivery option ensures your order (up to 15 lbs) arrives at your door the same day you place it, Monday through Friday

What areas do you deliver to?

• We currently offer Same-Day Delivery to addresses in Manhattan, Brooklyn, and Long Island City. The specific zip codes are: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10035, 10038, 10044, 10048, 11201, 11205, 11211, 11222, 11101

What’s the cut-off time for Same-Day Delivery?

• Orders must be placed by 11:00 AM EST, Monday through Friday to qualify for same-day delivery.

When will I receive my delivery?

• If you place your order by 11:00 AM, it will be delivered between 4:00 PM and 9:00 PM the same day. Orders placed after the cut-off time will be delivered the following business day during this same time slot.

How will I know when my delivery is on the way?

• You’ll receive a tracking link via text message as soon as your order is out for delivery. You’ll also get real-time updates, including delivery notifications and proof of delivery.

What happens if I’m not home during delivery?

• Our delivery partner will:
  • Call and text you directly.
  • Make 2 delivery attempts.
  • If delivery is unsuccessful after two attempts, the package will be returned to our warehouse at no extra cost to you.

Can I choose my delivery window?

• Not at this time. All same-day deliveries are scheduled to arrive between 4:00 PM and 9:00 PM, Monday through Friday.

Is there an extra cost for Same-Day Delivery?

• A delivery fee of $25 is charged for this service.

• FULL PRICE merchandise is only eligible for a full refund if a return is initiated via our Returns Portal within 30 days of order fulfillment. Returns initiated after 30 days will not be refunded and may qualify for exchange or store credit only.
• FINAL SALE merchandise is not eligible for return, exchange, or store credit.
• Leather products can be returned per our policy but will incur a 10% restocking fee. It is at the discretion of the company to deem leather products fit for return.
• All returned merchandise must be unworn, unwashed, undamaged and placed back into original packaging with all original tags and labels attached. Please be aware it is at the discretion of the company to deem an item damaged.
• Returns must be dropped off at the carrier within 7 days from initiating return.
• Merchandise must not be worn, washed or altered and must have all original tags attached.
• The customer is responsible for all return shipping charges. Return labels will be provided via the Returns Portal and label cost will be deducted from the final refund amount.
• Outbound shipping fees on contiguous US orders from the original order are not refundable.
• Refunds will be issued to the original form of payment or store credit depending on order status at return initiation and may take up to 14 business days from return delivery to be issued.
• Store credit is valid for five years from issue date.
• If you experienced an issue with your order, please file a claim via the Returns Portal.
• We only accept returns on items purchased directly from DL1961.com We do not accept items purchased from other retailers. Non-DL1961 items received at our warehouse will be discarded.

International + Non-Contiguous United States

All international returns are at the expense of the customer. Please be sure your package is insured, traceable and prepaid. International orders are unable to be exchanged at this time. Follow the step by step instructions here.

Place the item(s) you are returning and the packing slip in the shipping mailer. If available, please re-use original packaging. Ship package to the following address and retain your tracking number for reference:

DL1961 Premium Denim
ATTN: International Returns Dept.
299 Thomas E. Dunn Memorial Hwy, Rutherford, NJ 07070

• International includes the U.S. territories of Puerto Rico, Guam, US Virgin Islands, American Samoa and the Northern Mariana Islands.
• Alaska and Hawaii are also included in the international return policy.
• Any domestic returns received at our corporate office or warehouse that have NOT been processed via our Returns Portal will not be acknowledged or refunded. DL1961 reserves the right to deny any returns that do not comply with our returns policy.
• We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

When will my credit card be refunded?

• Once your package has been received by our warehouse, your refund will be processed within 14 business days. Refunds will be made to the original form of payment.
• Note that the credit may not show up until your credit card's next monthly billing cycle.

How do I change or cancel my order?

• Once an order has been submitted to dl1961.com, the customer cannot make any changes or cancellations to the order. If a customer has any questions regarding their order, please email hello@dl1961.com.

How do I apply a discount code or gift card to my order?

• To apply a gift card or discount code, you must enter the code in the section at checkout that reads 'gift card or discount code'. Unfortunately, discount codes cannot be combined when other promotions are active on our website or with other discount codes.

When will my order ship?

• Once you place your order, it will be shipped from our distribution center in New Jersey. Please allow 1-2 days for the order to process. You will receive a shipping confirmation once your order has shipped.

What if my merchandise arrived damaged?

• Please email photos of the damaged items to hello@dl1961.com for us to review. Photographs should also show garment with tags and full packaging. Please note orders will only qualify for a replacement if purchased directly from dl1961.com. Damaged goods have to be reported with two weeks of purchase to qualify for a replacement. Items that are returned damaged without noting damages in the return portal are not qualified for refund. Please be aware it is at the discretion of the company to deem an item damaged.

What if I received the wrong item?

• We apologize for the inconvenience and will do everything to make it right. Please contact our team at hello@dl1961.com

What if my item is not as pictured?

• Because the resolution and color composition of each computer monitor, tablets and mobile device varies, we cannot guarantee the accuracy of the colors for products displayed on our site. Also note that due to the hand-finished nature of some of our styles, each garment may be unique.

How do I use Klarna Payments?

• The Klarna app is a one-stop shopping tool that gives you the power to shop now and pay later. Create a single-use card through Klarna so you can shop and pay for your purchases in 30 days, no fees when you pay on time or added interest. DL1961 is not responsible for any issues that may arise with third-party vendors. CA resident loans made or arranged pursuant to a California Financing Law license. Please contact Klarna with further questions https://www.klarna.com/us/about-us/contact/